After writing two books on employee retention best practices (both of which were named among the top 30 business books of the year) I became known as an “expert” on that topic. Since then, I have greatly expanded my consulting practice and spoken to audiences in Europe, Asia, and South America
But the truth is I consider myself more of a student than an expert. What I study and research are the things that leaders in the best workplaces do to inspire the people working there to give their best effort, to stay, and to say good things about their work experience. This area of research has come to be known as employee engagement.
More recently, I co-authored Re-Engage (with Mark Hirschfield) which revealed the six universal drivers of employee engagement based on our analysis of 2.1 million employee surveys collected in Best-Place-to-Work competitions in 45 U.S. cities.